Syngene International Ltd Junior Manager for Global Program Management Dept

Recruitment for Syngene International Ltd – 2021. Hiring for Global Program Managementdepartments.  Life Sciences/ Chemical Sciences/ Pharma in chemistry candidates are preferred.  Full details are provided below.

Vacancy Details :

Name of the Company: Syngene International Ltd

Vacancies: NA

Qualification Needed: Life Sciences/ Chemical Sciences/ Pharma

Department: Global Program Management

Post Name: Not Disclosed

Job Location: Bangalore

Experience Needed: 6 to 9 years

Contact No: NA

Salary Package: NA

Interested candidates can send their resumes to the company email id.

Job Purpose

This role is required to manage the customer experience helpdesk, by tracking and managing customer issues and ensuring prompt resolution. The role will work closely with cross-functional teams and delivery teams to ensure optimal customer experience.

Key Responsibilities

  • Record and maintain customer issues on project records, using enterprise solutions for customer relationship and project management
  • Collaborate with cross-functional enabling functions (project management, commercial, etc.) and delivery team to track, monitor and report resolution to issues
  • Track issue history and collaborate with project team to ensure prompt resolution of issue logs, with the objective of enhancing customer experience
  • Manage customer experience helpdesk by coordinating timely responses to customer queries
  • Generate Management Information System (MIS) reports and dashboards
  • Maintain client directory of active projects and enable roll-out of annual customer satisfaction surveys
  • Identify and ensure all documentation are in compliance with regulatory requirements and appropriately assembled and archived

Please note that you could be assigned to a new role or be given additional responsibilities based on the company requirement. Irrespective of your functional deliverables you are always expected to:

  • Adhere to all procedures related to data integrity
  • Ensure there is no violation of any environment, health, and safety (EHS) requirements all the times in the workplace ensuring individual and lab/plant safety
  • Ensure to always wear all required PPE
  • Understand and demonstrate that you are responsible for safety of self & colleagues by following all necessary safety protocols at all times
  • Identify near-misses and potential incidents proactively and communicate those
  • Attend all assigned mandatory trainings related to data integrity, health, and safety measures

Educational Qualification

  • Graduate Degree in any discipline (Life Sciences/ Chemical Sciences/ Pharma would be an advantage)
  • ITIL, ITSM or equivalent certification in service management

Technical/functional Skills

  • Excellent communication skills in English (CEFR-B1), with collaboration and influencing skills
  • Strong analytical skills, effectively using Microsoft office tools (Linkedin skill badge in MS-Excel is a must)
  • Familiarity with Project online, CRM and CLM tools (e.g. SalesForce) is an advantage

Experience

  • 5-7 years of total experience in Service Management in any industry (Prior experience in Biotech/Pharma/Clinical Research industry will be an advantage)

Behavioral Skills

  • Digital and Progressive Mindset
  • Demonstrate the ability to work in a collaborative environment.
  • Excellent written, oral, communication skills
  • Strong analytical & problem-solving skills
  • Ability to handle multiple concurrent tasks and changing priorities
  • Attention to detail and ability to work independently

Click here to apply and for notification 

About Company

Incorporated in 1993, Syngene International Ltd. is an innovation-focused global discovery, development and manufacturing organization providing integrated scientific services to the pharmaceutical, biotechnology, nutrition, animal health, consumer goods and specialty chemical industries around the world. Syngene’ s clientele includes world leaders such as Bristol-Myers Squibb, Baxter, Amgen, GSK, Merck KGaA and Herbalife. Its innovative culture is driven by the passion of its 4240- strong team of scientists who work with clients from around the world to solve their scientific problems, improve productivity, speed up time to market and lower the cost of innovation. For more details, log in to www.syngeneintl.com

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